Shipping Policy
At Primevia, we are committed to delivering quality products and a smooth shopping experience. Please review the information below regarding our production and shipping process.
🛠 Production Time
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Orders are typically processed and prepared within 2–5 business days.
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This includes order verification, quality inspection, and packaging.
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Processing times may be longer for customized or made-to-order items.
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Orders are not processed on weekends or public holidays.
🚚 Shipping Time (After Dispatch)
Once your order has been shipped, estimated delivery times are as follows:
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United States: 15–20 business days
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Canada: 15–20 business days
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United Kingdom & Europe: 8–18 business days
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Australia: 8–20 business days
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Rest of the World: 10–25 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
📦 Shipping Details
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We offer international shipping worldwide.
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Orders may be shipped from different fulfillment centers, depending on product availability.
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We do not ship to P.O. Boxes. Please provide a valid physical address.
🔍 Order Tracking
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A tracking number will be provided once your order has been shipped.
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Tracking information may take 24–72 hours to update after dispatch.
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You may track your shipment using third-party tracking services.
💰 Customs, Duties & Taxes
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Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
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These charges are determined by local customs authorities and vary by country.
⚠️ Shipping Issues
If your order is delayed, lost, or arrives damaged, please contact us as soon as possible.
We will do our best to assist you.
📧 Customer Support Email:
agqedzqkq0412@outlook.com
📌 Important Notice
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Delivery times are estimates and not guaranteed.
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Primevia is not responsible for delays caused by customs, carriers, or other factors beyond our control.
🙏 Thank You
Thank you for choosing Primevia. We truly appreciate your patience and support.