Return & Refund Policy
At Primevia, customer satisfaction is important to us. Please review our return and refund policy below.
1. Return Eligibility
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Returns must be requested within 14 days of delivery.
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Items must be unused, unworn, and in original packaging.
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Certain items may be non-returnable due to hygiene or safety reasons.
2. How to Request a Return
To request a return, please contact us at:
Include:
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Your order number
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Reason for return
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Clear photos (if the item is damaged or incorrect)
Returns sent without prior approval may not be accepted.
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection.
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Approved refunds will be processed back to the original payment method.
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Refund processing times depend on your payment provider.
4. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping fees are non-refundable.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
We will arrange a replacement or refund after verification.
6. Late or Missing Refunds
If you have not received your refund after processing, please check with your bank or payment provider first.
If the issue persists, contact us for assistance.
7. Non-Refundable Situations
Refunds will not be issued for:
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Delivery delays caused by customs or carriers
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Incorrect address provided by the customer
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Items returned without authorization
8. Contact Information
For any return or refund inquiries, please contact:
Primevia Customer Support
📧 agqedzqkq0412@outlook.com